school holiday to make up for Saturday’s Parents’ Day. What better than
fulfilling my duty as a good daughter – helping my mom with bank matters!
had a good dim sum lunch – a rare pleasure on a week day! Then we walked in the
bank. There were already several queues of various lengths. People at the long
queue looked frustrated. As my mom’s account was one of those privileged
priority accounts, we didn’t have to wait for too long. My mother wanted to
update her signature which had become quite different from the one she gave
years ago. But as it was an integrated account with quite a few other accounts
attached, there were a lot of forms that had to be filled in and signed. She
also wanted to withdraw some cash and to transfer some of her money to do time
deposit. The whole process took one full hour. During the whole time, I was
standing while my mom was seated on the bench nearby. She popped up every now
and then when her signature was required. This 87-year old lady with a stick
simply couldn’t be on her feet for that long!
this one-hour long close encounter with the counter lady, I could empathize
what a stressful job she had. Since it was taking her so long to serve me, the
customer who stood right behind me complained that he had waited far too long
and that he had to rush off to work. Then there were her colleagues probably
new ones asking her for advice over various matters. All of a sudden, a lady
walked up and demanded the counter lady to come out to talk to her. All these
happened when she was either filling in forms or counting notes.
working under such pressure, the counter lady kept her smile and even
apologized several times for not being able to speed up the procedure! This is
the kind of service Hong Kong is proud of!